Swan Air Cooling

Air Conditioning, Heating Installation & Servicing in Melbourne & the Yarra Valley

Frequently Asked Questions

What are the options to heat and cool a home?

The most popular options are –

Ducted Evaporative Cooling

    • Ducted evaporative cooling is a cost-effective choice to cool down your home in Melbourne. However, keep in mind, they can only work optimally in dry, hot conditions without any humidity. Plenty of models are available at different price points and running costs, so it’s always best to work with a professional like Swan Air Cooling to determine what is best for your needs.

Split System Air Conditioners

    • Wall-mounted split air cons come in a reverse cycle mode to provide both heating and cooling when needed. These systems comprise an indoor and outdoor unit both connected to each other to keep a home comfortable in summer or winter. You can even choose multi-head split systems that cool down multiple rooms – all connected to a single outdoor unit.

Ducted Heating Systems

    • Ducted heating systems provide optimal cooling with a great deal of flexibility. You can choose products like under-floor heating or ceiling heating where needed. It is also a cost-effective and efficient way to heat your home.

Ducted Refrigerated Systems

    • Ducted refrigerated systems are connected to an outdoor unit that operates to deliver cool or warm air to the indoor fan coil unit, which then gets distributed throughout your home through connected ducts. This air conditioning type is quiet and allows you to cool or heat your home efficiently.

Air Conditioning Questions

Do you offer service, repairs and maintenance?

Yes! In addition to installation, we can also provide regular services, maintenance and repair of your air conditioning unit throughout its lifespan. We provide warranty repairs in case of a breakdown of your air conditioning system, but we can also help outside the warranty period when needed.

If your air conditioner is not working or if there are unusual noises, give us a call so we can inspect and get to the cause of the problem. We also provide preventive maintenance solutions to increase the lifespan of your air conditioner through regular care and protection. This includes everything from cleaning filters to checking components to ensuring everything works, as it should.

How do air conditioning brands differ from each other?

Air conditioning brands are different in functionality, performance and energy efficiency, which is why it’s always ideal to choose reputable brands that come with long-term warranties and manufacturer support. Some of the best-known brands include Actron Air, Daikin, Panasonic, Mitsubishi and Toshiba. These brands provide high-quality products with good support for parts.

Unknown brands may be cheaper, but it is often hard to find replacement parts. Moreover, many of them are unreliable and break down faster, which makes it hard to fix – ultimately costing you heaps more in the long run. Swan Air Cooling can help you arrive at the best possible solution for your specific needs.

How many vents can I use for heating and cooling?

If you have a modern ducted air conditioner, you will have the option to zone your home. This makes it possible to heat or cool only specific areas. But this depends on the type, size and model of your system.

Can I include add-on cooling to a gas ducted heating system?

If you have a gas ducted heater with the option for add-on cooling, you may do so. If your system doesn’t cater for it, then your home or office will not cool down efficiently and you may need another solution.

Can an evaporative cooler and gas ducted heater run through the same ducts?

No! Evaporative coolers need a higher volume of air, which means that ducting for these systems are much larger than those for gas ducted heaters.

Can I install an air conditioner myself?

Victoria regulations dictate that a licensed professional must install any heating or cooling system. This ensures all warranties remain intact and protects you and your family from any dangerous faults.

How long does installation take?

Usually, installation takes less than one day but this depends on the complexity of your project. Once we review your needs and deliver a solution, we will inform you of the timeframe for completion.

Can I use a remote control?

Yes, we have heating and cooling systems that can be operated by remote control. Tell us exactly what you want and we can ensure you get it. 

Can I get a system that only cools?

Yes! However, there is a very small difference in comparison to a reverse cycle system that provides year-round indoor comfort.

What does a split system air con mean?

A split system air con typically has two units – one inside and one outside to cool or heat a home.

Who can install air conditioning?

Only licensed professionals can safely install air conditioning in your home or office, especially since some units require safe handling of refrigerant, which can be extremely dangerous without the right training and equipment. The Swan Air Cooling team is fully qualified, licensed, certified and insured to handle all types of air conditioning installations – making sure both you and your property are safe.

Heating Questions

How many vents can I use for heating and cooling?

If you have a modern ducted air conditioner, you will have the option to zone your home. This makes it possible to heat or cool only specific areas. But this depends on the type, size and model of your system.

Can I include add-on cooling to a gas ducted heating system?

If you have a gas ducted heater with the option for add-on cooling, you may do so. If your system doesn’t cater for it, then your home or office will not cool down efficiently and you may need another solution.

Is ceiling heating effective?

Yes, ceiling heating is a good way to keep your home cool. We can design the system to perform as optimally as possible.

Can an evaporative cooler and gas ducted heater run through the same ducts?

No! Evaporative coolers need a higher volume of air, which means that ducting for these systems are much larger than those for gas ducted heaters.

Can I use a remote control?

Yes, we have heating and cooling systems that can be operated by remote control. Tell us exactly what you want and we can ensure you get it. 

What are the issues with ducted gas heating?

Some common issues with ducted gas heating include –

  • Blowing only cold air – this is because the gas could be over in your gas furnace and will need to be re-filled.
  • No airflow – this could be because the furnace is dirty. You may need to clean your filters to see if proper airflow has been restored.
  • Gas smell – this could indicate a gas leak, which could be extremely dangerous if left unchecked. In this instance, turn off the gas valves immediately and contact an expert.
  • Thermostat not working – this could be because the breakers or fuses have tripped or the thermostat has not been properly installed.
  • Blank keypad – this could be because the batteries need to be replaced in the controller. Otherwise, the breakers may have tripped and should be reset.

How often should I service my ducted gas heater?

Gas heaters should ideally be serviced every two years, but we can also provide annual maintenance where necessary. We encourage you to contact Swan Air Cooling so we can take care of your gas heater and give you lasting peace of mind.

Evaporative Cooling Questions

Can I close the vents on my evaporative cooler?

No! Evaporative coolers must operate with all vents open. Closing any vent will reduce efficiency and cause moisture to form inside the home. This will damage your furniture and make conditions dangerous inside.

Do you need to open your doors and windows for an evaporative cooler?

Yes! Doors and windows should be kept open when an evaporative cooler runs to maintain good airflow.

Can an evaporative cooler and gas ducted heater run through the same ducts?

No! Evaporative coolers need a higher volume of air, which means that ducting for these systems are much larger than those for gas ducted heaters.

How much water is used in an evaporative cooler?

This depends on the level of humidity outside. The size of the cooler and fan speed will also have an impact on water consumption. But it remains an affordable and environmentally friendly way to cool down your home.

Does an evaporative cooler work in humidity?

Melbourne has typically dryer climatic conditions, which are ideal for evaporative coolers. They are less effective on humid days.

What are the issues with evaporative coolers?

Some common issues with evaporative coolers include –

  • Failure to turn on – this could be because the fuse or breaker has tripped. If you cannot restart this, then it’s important to contact a professional like Swan Air Cooling.
  • No display on the controller – this is usually caused by a wiring or electrical issue that requires professional intervention.
  • Burning smells – this could be because of an electrical issue or a problem with the fan.
  • Musty odours – this could be because water is not draining out properly.
  • Water running down the roof – this could be because the outdoor element is leaking or because it was placed in the wrong location.
  • No air in the house – this is likely because of an issue with the ductwork or fans.
  • Noisy operation – this could happen when a part becomes loose inside.

For any of these issues, it’s important to call a professional who can inspect and diagnose the problem before delivering the right solution. Contact Swan Air Cooling today!

How often should I service an evaporative cooler?

An evaporative cooler should ideally be serviced every two to three years, but you could even choose annual maintenance if needed.